Privacy Policy
Our Privacy Policy was last updated on September 29, 2026
Website & General Privacy Policy
1. Who we are
Thrive Medical, LLC ("Thrive Medical," "we," "us," or "our") is a Wyoming limited liability company that provides clinician-guided virtual weight management and wellness services to Wyoming residents. Our provider is Alison Brady, PA-C, a Wyoming-licensed Physician Assistant.
Contact Email: alison@thrivewyo.com
Phone: 307-363-0838 | Fax: 307-219-9199
2. What this policy covers
This policy applies to thrivewyo.com, our booking and patient communication platforms (including Practice Better), our email, text, and phone communications, and the services we provide. When we link to other platforms — such as our booking platform, our supplement dispensary (Fullscript), or our educational sites — those platforms have their own privacy policies that govern your use of them.
3. Information we collect
Information you give us:
•Name, email address, phone number, mailing address, and date of birth
•Appointment and scheduling information
•Billing and payment details (processed by third-party payment processors; we do not store full payment card numbers)
•Health information you provide through our secure patient platform and electronic medical record (EMR) during booking, intake, and care, such as your medical history, current medications, allergies, weight, health goals, and symptoms. Our public website does not collect or store health information.
•Communications with us — emails, text messages, phone calls, and secure messages through our patient platform
•Reviews, testimonials, or feedback you choose to share
Information collected automatically:
•IP address, browser and device type, pages visited, referring pages, and general location derived from IP address
•Cookie and similar technology data (see Section 6)
Information from other sources:
•Our electronic medical record (EMR) and patient platform (Practice Better), payment processors, the licensed pharmacy that dispenses your medication, shipping carriers (delivery and tracking status), and our supplement dispensary (Fullscript)
4. How we use your information
•To provide, coordinate, and improve your care
•To schedule appointments and send appointment reminders
•To evaluate your health history, prescribe treatment when clinically appropriate, and arrange for medication dispensing and delivery
•To process payments and manage billing
•To respond to your questions, messages, and requests
•To operate, maintain, secure, and improve our website and services
•To send you program updates and service communications
•To send marketing communications about our services when you have opted in — you can opt out at any time
•To comply with legal, regulatory, and professional obligations
•For quality, safety, and business operations
5. Your health information
Health information you share through our intake forms, consultations, and clinical communications is treated as protected health information ("PHI"). We collect and maintain your health information through our secure electronic medical record (EMR) and patient platform — not through this public website.
We do not sell your personal information or your health information, and we do not use or share your health information for advertising.
6. Cookies and tracking
We use cookies and similar technologies to keep the website functioning, remember your preferences, and understand how visitors use the site. These may include:
•Strictly necessary cookies — required for the site to work
•Functional cookies — remember your settings and choices
•Analytics cookies — help us understand site usage
You can control or delete cookies through your browser settings, and through any cookie banner or preference controls provided on our site. Our website does not collect health information, and we do not use advertising or remarketing tracking technologies on our scheduling or patient-platform pages.
7. When we share information
We share information only as needed, and never for payment or sale:
•Service providers. We use trusted vendors who help us operate, including our electronic medical record (EMR) and patient platform (Practice Better), our website host (Wix), payment processors, the licensed pharmacy that dispenses your medication, shipping carriers, our supplement dispensary (Fullscript), and email, text, and IT service providers. These providers may access information only to perform services for us and are expected to protect it. Where required, health information is handled under HIPAA standards, including written agreements with our business associates.
•Legal requirements. We may disclose information when required by law, court order, or subpoena, or when necessary to protect your safety or the safety and rights of others.
•Business changes. If our practice is ever merged, acquired, or reorganized, information may be transferred as part of that transaction, with continued protection.
•With your direction or consent. For example, when you ask us to share information with another provider.
8. Text messages and email
By providing your phone number or email address, you agree that we may contact you about your care and our services using those channels. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out of text messages, use the unsubscribe link in marketing emails, or contact us at any time to update your communication preferences.
If you opt out of marketing communications, we may still need to contact you about your care using other available means. We limit clinical detail in text and email messages consistent with your preferences, and we use secure platforms for clinical communication.
9. How we protect information
We use administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit, access controls, and secure platforms for clinical messaging. Health information is stored in our EMR and related secure systems, which include additional protections designed for medical records. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.
10. How long we keep information
We keep medical records and other information for as long as required by Wyoming law, HIPAA, and applicable professional standards, and for other legitimate business purposes such as resolving disputes and complying with our obligations. When information is no longer needed, we dispose of it securely.
11. Children
Our website and services are intended for adults 18 years and older. We do not knowingly collect information from children. If you believe a child has provided information to us, please contact us so we can address it.
12. Third-party links and platforms
Our website may link to third-party websites and platforms, including our booking platform, supplement dispensary, educational resources, and social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing personal information.
13. Your choices
•You may request access to, or correction of, your personal information by contacting us
•You may opt out of marketing emails and texts at any time
•You may manage cookies through your browser and our site controls
•If you are a patient, additional rights regarding your health information are described in the HIPAA Notice of Privacy Practices
14. Changes to this policy
We may update this policy from time to time. When we do, we will post the updated version on this page with a new "last updated" date. Material changes will be communicated as required by law.
15. How to contact us
Questions about this policy? Contact our Privacy Officer:
Alison Brady, PA-C — Privacy Officer
Thrive Medical, LLC
Email: alison@thrivewyo.com | Phone: 307-363-0838