Refund Policy
Last updated: September 29, 2026
This policy explains how fees, cancellations, and refunds work for Thrive Medical patients and customers. If you ever have a question about a charge, email alison@thrivewyo.com and we will walk you through it.
1. Consultation and follow-up fees
Initial consultation: $129
Follow-up consultation: $99
•Consultation fees are paid at the time of booking through our secure booking platform.
•Thrive Medical is a self-pay practice. We do not bill insurance, and we are happy to provide a receipt for your records.
•Cancellations. You may cancel or reschedule at no charge with at least 24 hours' notice. If you cancel with less than 24 hours' notice, or do not attend, the consultation fee may be charged in full and is not refundable. If we need to cancel or reschedule, you will be offered a new time or a full refund. If, after your consultation, your provider determines that our program is not clinically appropriate for you and you choose not to proceed, your consultation fee is refunded in full.
2. Your monthly plan
•Your care plan may include a recurring monthly charge for the agreed upon services. The amount is shown before each charge, and it matches the price published on our program page.
•Your plan continues month to month until you cancel. If your plan includes medications, refills are authorized by your provider and continue at your current prescribed dose unless your dose changes or you tell us to pause or stop. If you do not complete your monthly check-in, we may continue your refill at your current dose so your supply is not interrupted — which means your monthly charge also continues until you cancel.
•Canceling or pausing. Email alison@thrivewyo.com at any time. To stop a refill before it ships, contact us at least 5 business days before your next refill date. If you are unsure when your next refill is scheduled, ask us and we will confirm.
•Refunds. Once a prescription has been filled and shipped, it cannot be returned or refunded — this is standard for prescription medications under federal and state law. If you cancel before your refill is processed, you will not be charged, or you will receive a full refund if you were already charged.
•If something is wrong with your shipment. If your order arrives damaged, defective, or incorrect, or never arrives, contact us within 5 days of delivery and we will replace it at no cost to you.
3. Digital products
We stand behind the quality of our downloadable digital resources. If you are not completely satisfied with a digital product you purchased, we offer a full refund within 90 days of purchase — no questions asked. Email alison@thrivewyo.com with your name, email address, and transaction details.
The Thrive Learning Library is included with your plan at no separate charge and is not sold as a standalone product.
4. How to request a refund or cancellation
Email alison@thrivewyo.com with your name, the email address on your account, the charge or order you are asking about, and whether you would like a refund, a replacement, or a cancellation of future refills. We respond to all billing questions within 2 business days, and approved refunds are issued to your original payment method within 5–10 business days.
Please contact us before filing a chargeback — we will always try to resolve the issue with you directly first.
5. Policy updates
We may update this policy from time to time. The current version is always posted on our website with the date it was last updated. Changes apply going forward and do not change charges you have already paid.
6. Contact
Thrive Medical, LLC
Email: alison@thrivewyo.com
Phone: 307-363-0838